### **JOIN GRUPO GEISHA AS A CUSTOMER SERVICE COORDINATOR!** If you are passionate about service, have effective communication skills, and enjoy providing automotive solutions, this is your opportunity to grow professionally in a leading company! ### **Requirements:** **Experience:** Customer service, Team leadership, Data analysis and presentation, CRM tools and platforms handling **Technical knowledge:** Customer service, work team leadership, intermediate to advanced Excel. ### **Main Responsibilities:** Supervise and coordinate the customer service team, ensuring compliance with daily contact, follow-up, and survey registration processes. Prepare and present monthly A3-type reports, including key satisfaction indicators, main findings, and improvement proposals, directed to managers and coordinators. Analyze survey results and customer feedback, identifying areas of opportunity to improve service processes. Monitor used contact channels (calls, WhatsApp, email), ensuring their proper usage and timely responses. ### **Required Skills:** ✅ Analytical ability to assess automotive issues ✅ Coordination to manage multiple tasks and services ✅ Effective negotiation to offer clear and satisfactory solutions ✅ Proactivity to anticipate customer needs ✅ Professionalism in every interaction and service management ### **Benefits we offer:** **Base salary:** $20,000 + **bonus for process compliance** **Christmas bonus:** 25 days **Vacation bonus:** 27.5% **Provided uniforms** **Growth opportunities** If you're ready to join a team that values commitment and excellence in service, apply now and grow with us! ✨