Summary: Seeking a Senior SRE to join a core engineering team, guardian of platform availability, latency, and performance using a software engineering approach to operations. Highlights: 1. Building innovative software solutions that drive impact 2. Collaborative and inclusive environment where your ideas matter 3. Automation is the default and manual intervention is a last resort **Company Description** At KMS Technology Mexico, we are passionate about building innovative software solutions that drive impact. As part of an international tech company, we offer a collaborative and inclusive environment where your ideas matter and your growth is our priority. **Job Description** We are looking for a Senior SRE to join our core engineering team in building the next generation of AI\-powered property intelligence for the insurance industry. In this role, you will be the guardian of a platform’s availability, latency, and performance. You will work at the heart of a high\-demand ecosystem, ensuring that our Node.js microservices and AI/ML pipelines running on Google Cloud Platform (GCP) are resilient, scalable, and secure. This is a "Software Engineering approach to Operations" role, where automation is the default and manual intervention is a last resort. **Key Responsibilities** Infrastructure \& Platform Engineering * Cloud Architecture: Design and manage scalable, multi\-regional infrastructure on GCP, leveraging GKE (Kubernetes), Cloud Run, and Pub/Sub. * Infrastructure as Code (IaC): Maintain and evolve our infrastructure codebase using Terraform or Pulumi, ensuring environment parity across Staging and Production. * Node.js Optimization: Partner with Fullstack teams to tune Node.js application performance, managing memory limits, event loop bottlenecks, and asynchronous execution in a containerized environment. **Observability \& Reliability** * SLO/SLI Definition: Define and monitor Service Level Indicators (SLIs) and Objectives (SLOs) to measure the "health" of our property intelligence engine. * Advanced Monitoring: Build comprehensive dashboards and alerting systems using Google Cloud Operations Suite (Stackdriver), Prometheus, or Grafana. * Incident Management: Lead Root Cause Analysis (RCA) for production incidents and implement "Blameless Post\-mortems" to prevent recurrence. **AI \& Data Operations** * MLOps Integration: Support the scaling of AI models by optimizing GPU/TPU utilization and data ingestion pipelines within GCP. Security \& Compliance: Ensure the platform meets the rigorous data privacy standards of the insurance industry, including SOC2 and GDPR compliance. **Qualifications** **Technical Requirements:** * 5\+ years in an SRE, DevOps, or System Architecture role. * GCP Expertise: Deep experience with Google Cloud Platform, specifically GKE, IAM, Cloud SQL, and VPC networking. * Coding Proficiency: Strong experience with Node.js (backend services) and scripting in Python or Go for automation. * Orchestration: Expert\-level knowledge of Kubernetes (GKE), including Helm charts and service meshes (Istio/Anthos). * CI/CD: Experience building high\-frequency deployment pipelines with GitHub Actions, GitLab CI, or Google Cloud Build. **Professional Competencies:** * The "SRE Mindset": A passion for automation and a visceral dislike of repetitive manual tasks ("Toil"). * Strategic Communication: Ability to translate complex infrastructure risks into business impact for Stakeholders and Delivery Directors. * AI\-First Workflow: Proactive use of AI tools for log anomaly detection, predictive scaling, and automated troubleshooting. **Additional Information** **Location:** Guadalajara,Jalisco, Mexico (Hybrid) **Benefits and Perks** ***Perks you enjoy at KMS Mexico*** * Mexican law benefits * 15 days of PTO (in year zero, from the first year onwards it is 3 days per year). * 5 days' leave for the death of immediate family members, negotiable. * Major Medical Expenses Insurance with coverage for immediate dependents (spouse and children). * Annual performance bonus (10% of annualized salary). * Annual salary adjustment. * Employee Referral Bonus. * Paid Certifications / Courses * Coursera License. * 5% Savings Fund. * 5% Grocery Vouchers.