Job Summary: We are seeking a Level 1 Support Technician with a service-oriented mindset, capable of providing timely and effective assistance to users while ensuring operational continuity and adherence to established service level agreements (SLAs). Key Highlights: 1. Timely and effective user support 2. Ensuring operational continuity and SLA compliance 3. Professional development opportunities **Omni Printer is looking for LEVEL 1 TECHNICAL SUPPORT in Cuajinicuilapa, Guerrero** -------------------------------------------------------------------------- Description We are seeking a **Level 1 Support Technician** with a service-oriented mindset and experience in IT projects, capable of providing timely and effective assistance to users while ensuring operational continuity and adherence to established service level agreements (SLAs). #### **Main Responsibilities:** Handle and resolve incidents and service requests using standardized procedures and support tools. Escalate complex issues to higher-level support teams. Maintain effective communication with users. Ensure compliance with Service Level Agreements (SLAs). Document solutions and contribute to continuous improvement of support processes. #### **Requirements:** Completed, incomplete, or technical degree in **Computer Science, Information Systems, or related field.** **Minimum 3 years of experience** in IT projects or departments. Knowledge of hardware and software fault diagnosis, networking, and ticket management tools. Problem-solving skills, analytical ability, and proactive attitude. #### **We Offer:** Competitive salary. Statutory benefits. Professional development opportunities. Location: Santa Fe, Mon-Fri **Desired Education Level:** Higher education \- degree holder **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69e166797700003b00302415\&source\=indeed*