**Company Description** **WHY WORK AT ACCOR?** We are much more than a global leader. We welcome you as you are and you can find a job and a brand that fits your personality. We support you to grow and learn every day, ensuring work brings purpose to your life, so that during your journey with us, you can keep exploring the unlimited possibilities at Accor. By joining Accor, every chapter of your story is yours, and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ DO WHAT YOU LOVE, CARE FOR THE WORLD, DARE TO CHALLENGE THE STATUS QUO \#BELIMITLESS **Job Description** We are seeking a friendly and organized Spa Experience Coordinator to join our team in beautiful Playa del Carmen, Mexico. As the first point of contact for our spa guests, you will play a crucial role in ensuring a seamless and relaxing experience for all visitors. * Greet and welcome spa guests, providing a warm and inviting atmosphere * Effectively manage spa schedules, appointments, and bookings * Coordinate with therapists and spa staff to ensure smooth operations * Provide detailed information about spa treatments, services, and packages * Assist guests with product selection and retail purchases * Address customer inquiries, special requests, and concerns with empathy and professionalism * Maintain a clean and organized reception area * Process payments and manage cash handling procedures * Collaborate with other departments to enhance overall guest satisfaction * Promote spa services and perform upselling when appropriate * Ensure all spa policies and procedures are followed **Requirements** * Excellent customer service skills with a friendly and empathetic demeanor * Strong organizational and time management abilities * Outstanding interpersonal and communication skills * Proficiency in scheduling software and point-of-sale systems * Ability to multitask and remain calm in a fast-paced environment * Previous experience in spa, hospitality, or customer service roles * Preferably experience in spa operations and treatments * High school diploma or equivalent * Certification in spa management or hospitality is a plus * Knowledge of spa treatments, services, and wellness practices * Fluency in both English and Spanish required * Ability to work flexible hours, including weekends and holidays **Additional Information** **What's in it for you:** * Employee Benefits Card offering discounted rates at Accor properties worldwide * Learning programs through our Academies * Opportunity to develop your talent and grow within your hotel and around the world * Ability to make a difference in the local community through our Corporate Social Responsibility activities, such as Planet 21 **Our Commitment to Diversity \& Inclusion:** We are an inclusive company and our ambition is to attract, recruit, and promote diverse talents.