**CGE AUTOMOTIVE GROUP** **(Renault, Suzuki, Jeep, Peugeot, RAM, Fiat, Dodge, Alfa Romeo, Ford, Audi, JAC, Foton, Budget, Car4U)** Position: Customer Service Coordinator – Vehicle Rental **Main Functions and Responsibilities** * Supervise and ensure the proper execution of rental, vehicle reception, delivery, and fleet control processes in accordance with brand quality standards. * Verify that all vehicles meet cleanliness, functionality, and safety standards prior to being released for rental. * Analyze operational metrics such as: delivery times, damage incidents, customer satisfaction levels, complaints, and out-of-service units (OOSUs). * Design and implement operational process improvements—from vehicle reception through contract closure. * Address customer complaints, coordinate corrective actions, and ensure timely and professional responses. * Coordinate staff training on delivery standards, customer service, proper vehicle handling, and quality procedures. * Prepare weekly and monthly quality reports for General Management. **Job Requirements** * Academic background: Industrial Engineering, Mechanical Engineering, Quality Management, or related field. * Experience: Minimum 2 years in quality or operations roles, preferably within vehicle rental, logistics, fleet management, or automotive services. * Bilingual (English–Spanish) for serving international customers. **Knowledge** * Operational processes for vehicle rental, fleet management, or automotive services. * Quality management systems. * Continuous improvement methodologies (5S, Kaizen, Lean, Six Sigma). * Vehicle inspection, damage identification, and delivery standards. * Statistical tools and performance indicator analysis. **Skills** * Ability to lead and coordinate work teams. * Analytical thinking to identify improvement opportunities and optimize processes. * Clear and timely interaction with operational teams, customers, and management. * Capacity to plan, organize, and follow up on activities. **Competencies** * Results-oriented. * Strong commitment to service quality. * Analytical thinking. * Proactivity. * Customer focus. * General Conditions **Work Schedule**: * Monday to Friday: 9:00 AM – 2:00 PM and 4:00 PM – 7:30 PM * Saturdays: 9:00 AM – 2:00 PM * Location: Aguascalientes * Salary: $20,000 MXN gross per month * Benefits: Benefits exceeding statutory requirements Employment Type: Full-time, Indefinite-term Contract Salary: $20,000.00 MXN per month Workplace: On-site