CUSTOMER SUPPORT ANALYST

Description

Position Summary: We are seeking a Customer Support Analyst with experience in customer service, project management, and team coordination to ensure the operation and monitoring of units. Key Highlights: 1. Customer service and relationship management 2. Project coordination and follow-up 3. Management of internal and external meeting minutes Customer Support Analyst * Key Responsibilities: * Customer service * Assistance during client meetings * Management of internal and external meeting minutes * Tracking of client requests * Coordination with Management and internal departments * Management of cafeteria projects * Development and tracking of operational plans, action plans, etc. * Coordination with other departments * Monitoring of critical maintenance areas * Visits to assigned units * Follow-up on quotations and purchase orders * Invoicing and closing * Sending of control and unit monitoring dashboards * Updating the internal CRM (MONDAY) WE OFFER: * Base weekly salary: $4,000 MXN (tax-free) * Statutory and above-statutory benefits * Job stability Work schedule: Monday to Friday, 8:00 AM to 6:00 PM Areas to visit: Cuautitlán, Tultitlán, and Tepotzotlán Preferred experience: Industrial cafeterias and/or restaurant industry Interested candidates should apply through this channel Employment type: Indefinite-term position Salary: $3,900.00 - $4,000.00 per week Benefits: * Option for an indefinite-term contract * Free uniforms Work location: On-site employment