Guest Experience Expert

Description

**Additional Information** **Job Number**26064327 **Job Category**Rooms \& Guest Services Operations **Location**Courtyard by Marriott Mexico City Airport, Sinaloa 31, Peñón de los Baños, Mexico City, Mexico, Mexico, 15520 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth guest check-in or check-out. Beyond that, it’s about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take initiative to deliver a wide range of services that guide our guests throughout their stay. They feel empowered to be on the move and do what needs to be done at any given moment. Whether performing operational tasks, addressing guest requests, completing reports, or sharing highlights about local events and attractions, Guest Experience Experts ensure these interactions become part of the guest experience. Regardless of your specific role, there are several fundamentals essential to success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects weighing under 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks—and other reasonable duties assigned—to ensure guest satisfaction and smooth hotel operations. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* At Courtyard, we are passionate about better meeting the needs of travelers worldwide. This passion inspired us to create the first hotel specifically designed for business travelers—and today’s Courtyard experience empowers guests, regardless of their travel purpose. We’re seeking individuals who pursue their goals with passion, who are dedicated to delivering a guest experience that goes above and beyond, who enjoy being part of a small yet ambitious team, and who love learning and continuously improving—all while having fun. By joining Courtyard, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.