Help Desk Analyst

Description

Job Summary: We are seeking a Help Desk Analyst to participate in structured processes, high-quality decision-making, and close contact with key areas, providing support and guidance to users. Key Highlights: 1. Participation in structured processes and decision-making 2. Close contact with key organizational areas 3. Professional development and growth We are a private security and technology company with extensive experience in logistics and transportation operations, aiming for real impact on our clients through specialized operations. We seek a Help Desk Analyst who will participate in structured processes, high-quality decision-making, and close contact with key organizational areas. Key Responsibilities 1.- Receive all incident notifications from users via telephone or email. 2.- Maintain records of all reported incidents with constant status updates until resolution. 3.- Classify and prioritize each received notification to route it to the appropriate department. 4.- Ensure continuous communication among all involved parties to deliver a satisfactory response to the user. 5.- Guide users regarding the operation of internal systems/applications used by the company. 6.- Address inquiries and/or provide advisory support on the operation and/or use of available IT resources. 7.- Act as a filter by providing immediate solutions to common questions and incidents. Requirements and Competencies: 6 months to 1 year of experience Knowledge of Help Desk software Networks, switches, routers Windows operating system Technical support Customer service Problem solving Results-oriented We Offer: Base salary: MXN 11,000 per month, tax-free Statutory benefits from day one Life insurance Employee benefits Professional development and growth Work Location: Tecnoparque Azcapotzalco Schedule: Shift rotation availability — 4 working days followed by 3 days off If you meet the profile, apply through this channel.-Requirements- Minimum education: Higher education — Bachelor's degree Less than 1 year of experience Skills: Microsoft Office, Technical support, Technology, Customer problem resolution Keywords: analyst, assistance, help, aid, counter, desk, exhibitor, display