Systems Assistant

Description

Job Summary: We are seeking a Systems Assistant to provide technical support and user assistance, managing equipment, systems, and technological infrastructure. Key Responsibilities: 1. First- and second-level technical support 2. Resolution of issues with computing equipment 3. Preventive and corrective maintenance of equipment We are hiring: Systems Assistant Location: Polanco, CDMX Mobility between offices Monthly salary: $16,000 to $20,000 MXN, depending on experience . We seek talent with experience in technical support and internal user assistance to join the IT department, providing support in equipment and system administration as well as technological infrastructure maintenance. Requirements: * Bachelor’s degree in Systems, Computer Science, or Information Technology * Minimum 1 year of experience in technical support or a similar role * Essential knowledge of Windows 10/11 and Office 365 * Basic understanding of networking and LAN/Wi-Fi connectivity * Experience in supporting internal users (desirable) * CompTIA A+ certification or equivalent (desirable) Main Responsibilities: * Handling support tickets and providing first- and second-level technical support * Resolving issues with computing equipment, printers, and peripherals * Installing and configuring software and operating systems * Managing user accounts and email accounts * Performing preventive and corrective maintenance of equipment * Maintaining inventory and control of technological assets * Setting up and preparing new equipment * Providing network and connectivity support * Assisting with data backups and technology updates Benefits: * Major medical expense insurance * Monthly food vouchers worth $1,000 MXN * Savings fund contribution of 7.5% * Year-end bonus equivalent to 20 days’ salary * Vacation premium * 12 days of advance vacation Interested candidates please submit your CV via this platform or to the recruitment email. Salary: $16,000.00 – $20,000.00 per month Workplace: On-site employment