Call Center Collections Supervisor

Description

Position Summary: We are seeking a Collections Operations Supervisor to coordinate teams, implement recovery strategies, and analyze productivity in a call center. Key Highlights: 1. Coordination and supervision of the telephone collections team 2. Implementation of actions for portfolio recovery 3. Analysis and preparation of productivity reports **A GROWING CALL CENTER is looking for an OPERATIONS SUPERVISOR focused on COLLECTIONS across various delinquency levels — we invite you to review the conditions described below:** **RESPONSIBILITIES** * Coordinate and supervise the telephone collections team. * Implement preventive and corrective actions to achieve portfolio recovery objectives. * Measure operational performance. * Database management. * Ensure compliance with policies related to established procedures. * Assertive communication with management regarding area performance and recovery progress. * Analyze and prepare productivity and operational incident reports. * Identify and report operational impacts, as well as develop action plans to resolve them. **SKILLS** * Organization * Communication skills * Proactivity * Confidence and persistence * Self-management * Teamwork * Working under pressure **REQUIREMENTS** * Incomplete Bachelor’s degree in Economics or Administration * Minimum verifiable experience of 3 years in the same or similar position. * Knowledge of call center platforms. * Experience in collections campaigns. * Intermediate Excel proficiency (pivot tables, formulas, and “cross-referencing”). * Age range: minimum 25, maximum 35. **WE OFFER** * Salary: MXN 10,000–12,000 net, depending on qualifications * Attractive commission scheme. * Direct employment with the company. * Meal break. * On-site cafeteria. * Positive work environment. · Employment type: Full-time Employment type: Full-time Salary: Starting at MXN $10,000.00 per month Benefits: * Salary increases Work location: On-site employment