Job Summary: Operations Manager responsible for coordinating the execution of campaigns, events, and internal operations, ensuring efficiency and quality. Key Highlights: 1. Key role in the agency, bridging commercial, talent, and leadership teams. 2. Opportunity to optimize processes and scale company operations. 3. Direct impact on agency growth and collaboration with talent. **Operations Manager – Katana Talent** At Katana Talent, we are seeking an **Operations Manager** with strong organizational skills, leadership capabilities, and execution expertise to ensure that everything planned… is delivered with excellence. This role is pivotal within the agency, as it will be responsible for **coordinating the execution of campaigns, events, and internal operations**, guaranteeing efficiency, quality, and compliance at every stage of the process. **What will you do in this role?** You will serve as the operational hub connecting the commercial, talent, and leadership teams, ensuring campaigns and projects are executed correctly, systematically, and on time. Your objectives include: * Coordinating content production to ensure quality and adherence to guidelines. * Executing campaigns while delivering outputs on time and as specified. * Organizing and supervising logistics for events, recordings, and operational activities. * Maintaining alignment among talent, sales, and leadership during execution. * Ensuring efficient execution of all campaigns (companies\-talent), collaborations, and agency projects, guaranteeing timely, accurate, and high-quality delivery. * Coordinating and supervising the operations team (talent, production, scouting), ensuring cross-departmental alignment and goal achievement. * Optimizing internal processes to improve efficiency, reduce errors, and scale company operations. * Ensuring effective communication across departments (commercial, lead manager, scooter, and talent) to prevent campaign execution failures. * Monitoring and tracking deliverables to ensure client and talent satisfaction. * Identifying and resolving operational issues promptly and effectively. * Reducing operational errors and ensuring clear, defined processes. * Preparing the company’s operational structure for growth and increased campaign volume. Responsibilities: * Ensuring timely, accurate, and high-quality delivery of all campaigns, projects, and deliverables. * Ensuring correct execution of commercial strategies from the operations side (ensuring all sold services are delivered properly). * Supervising content production to ensure quality, timelines, and adherence to established guidelines. * Coordinating and executing event, recording, and operational activity logistics without errors. * Maintaining the company’s operational efficiency by avoiding delays, errors, and rework. * Supervising and being accountable for the performance of the operations team (Talent Manager and Scouter). * Ensuring proper management and coordination of talent for each campaign or project. * Guaranteeing effective alignment and communication across departments (commercial, lead manager, talent, and leadership). * Preventing, identifying, and resolving operational incidents during project execution. * Identifying operational risks and making timely decisions to mitigate them. * Ensuring efficient use of resources (human, material, and time). * Implementing, optimizing, and maintaining clear, organized, and scalable internal processes. * Continuously monitoring operations and generating visibility through reporting. * Ensuring client satisfaction through flawless execution. Requirements: Academic background: Bachelor’s degree in Business Administration, Business, Marketing, Communications, Business Management Engineering, Industrial Engineering, or a related field. 3+ years of experience in: \- Operations \- Project coordination \- Production / agencies / marketing \- Team leadership experience Working hours: 10 a.m. to 7 p.m. Monday to Friday. Preferred: Software knowledge: GSuite CRM Excel Slack Trello excel Ads Social media (Facebook, Instagram, TikTok) capcut Canvas Chat GPT What we offer: * Hybrid work arrangement (combining remote work with on-site work as needed) * Statutory benefits * Monday to Friday work schedule * Creative, dynamic, and constantly evolving work environment * Opportunity to discover and collaborate with emerging talent * Direct impact on agency growth Work location: Hybrid remote work in Ciudad de México, CDMX