Customer Service

Description

Job Summary: Accompany and monitor clients and technology projects, ensuring successful execution, consultative support, and strengthening of long-term business relationships. Key Highlights: 1. Professional development in the technology sector 2. Participation in innovative projects 3. Continuous training Accompany and monitor clients and technology projects, ensuring successful execution, consultative support, and strengthening of long-term business relationships. **Responsibilities** Monitor assigned projects and accounts Act as liaison between clients and internal technical teams Coordinate project status and progress meetings Identify client needs and improvement opportunities Ensure adherence to timelines and deliverables Generate monitoring and status reports Provide consultative support and post-sales assistance Maintain effective communication with corporate clients **Required Profile** Bachelor's degree in Systems Engineering, Information Technology, Industrial Engineering, or related field Experience in client service and success in technology projects Knowledge of project management and monitoring Excellent communication skills and service orientation Organizational ability and problem-solving skills Willingness to travel Residence in Mexico City is mandatory **Desirable** Experience in technology, cloud, or IT services companies Basic knowledge of cloud solutions, infrastructure, or digital transformation Proficiency in collaborative tools and project tracking **Schedule** Monday to Friday, 9 AM–6 PM; Saturdays, 9 AM–2 PM **We Offer** Competitive salary Statutory benefits Continuous training Professional development in the technology sector Participation in innovative projects Salary: Starting at $16,000\.00 per month Benefits: * Option for an indefinite-term contract * Free uniforms Workplace: Remote employment