CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: Ensure that shipment coordination and tracking order processes are carried out in accordance with Operational Cycles to meet customer needs. Key Highlights: 1. Coordination and management of shipments and tracking orders. 2. Direct and telephone customer support to resolve incidents. 3. PC and shipment control system operation. Logistics and Operations City: VERACRUZ Publication Date: Apr 28, 2026 Schedule: 6:00 AM\- 2:00 PM Description: General Purpose: Ensure that shipment coordination and tracking order processes are carried out in accordance with Operational Cycles to meet established performance indicators and satisfy customer needs. Main Results Key Responsibilities: 1\.\- Execute the processes defined in the Operational Cycles Manual, ensuring proper scanning of incoming and outgoing shipments entering the area, and timely processing of Tracking Orders, to provide timely service to our customers. 2\.\- Contact customers whose shipments lack delivery information, in order to obtain correct data and ensure accurate delivery as stipulated in the contracted service guarantee. 3\.\- Update and submit daily the processed shipment report at the banking operations level, to maintain control over all incidents. 4\.\- Provide assistance and support to external and internal customers. 5\.\- Enter call and coordination records into the Shipment Control Agenda system. Decision Making Internal Relationships: 1\.\- Custody and Location Supervisor to execute actions implemented to achieve departmental objectives. 2\.\- Shipment Control Assistants to provide support in coordinating service delivery. 3\.\- Location Assistants to coordinate services located at CE, CNA, and Custody, thereby achieving customer satisfaction. External Relationships: 1\.\- Customers to coordinate delivery of shipments encountering delivery issues and to provide updates on customer requests. Work Tools: PC Education: Minimum Education: Completed High School Ideal Education: Completed High School Field of Specialization: Customer Service, Data Entry, and Administration Work Experience: 6 months as a document clerk or administrative assistant Travel Required: No Additional Language: Not required Required Language: Not required Proficiency Level: Not required Knowledge Profile: GENERAL: Data entry and administration Direct and telephone customer service Problem solving Information analysis PC operation SPECIFIC: Products and services Courier and parcel services Experience Profile: GENERAL: 6 months in customer service, data entry, and information administration Competencies: Click Enter to display the description of Safety and Well-being Safety and Well-being Click Enter to display the description of Results Orientation Results Orientation Click Enter to display the description of Teamwork Teamwork Click Enter to display the description of Creativity and Openness to Change Creativity and Openness to Change Click Enter to display the description of Customer Service Customer Service Click Enter to display the description of Business Vision Business Vision Click Enter to display the description of Leadership of Work Teams Leadership of Work Teams