**Join Our Team!** We’re looking for motivated professionals ready to deliver outstanding client experiences and grow with us. **Job Description:** Client service representatives manage client relationships and provide customer support. They may field customer inquiries, process documents, schedule appointments, and connect clients with other departments when needed. **Key Responsibilities:** * Regularly communicate with clients to request and review documentation related to the case. * Communicate via phone call, email and text with clients to gather required information to further qualify them for cases. * Confirm that all clients are being reached on a consistent basis. * Accurately file documents in the appropriate database with all required information and notes. * Perform a variety of file maintenance tasks for electronic files in compliance with the firm's policies. This includes creating and retrieving files when necessary. * Assist clients with the discovery phase of a case and provide pre\-determined answers to their questions, refraining from providing legal advice. * Other duties as assigned. **Requirements:** * Strong communication skills (oral \& written) * Problem\-solving mindset and **critical thinking** * Empathy and ability to support clients in diverse situations * Excellent organization, time management, and attention to detail * Team player who can also work independently * Tech\-savvy with Microsoft Office (Word, Outlook, Excel) ✨ If you thrive in dynamic environments and enjoy making a real impact, we’d love to hear from you! **At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences.** As the fastest\-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting\-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long\-term, and build a team of smart, driven professionals who thrive in a high\-growth, high\-impact environment. We’re not just a service provider—we’re a partner in driving real results. **ContactPoint360 is where innovation, execution, and customer obsession meet.** We are one of the fastest\-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA. Join the \#ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential. **Our Purpose:** Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.