Job Summary: Resolve network and computer device issues by installing software and hardware, assisting with preventive maintenance, and ensuring proper equipment functionality. Key Highlights: 1. Career growth 2. Prestige in IT solutions 3. Exceptional customer service Efficiently resolve user problems or questions related to network systems and/or computer devices, delivering excellent service. **REQUIREMENTS** * Education: Bachelor's degree in Computer Systems Engineering or Information Technology * Experience: Minimum 1 year working in technical support. * Knowledge of structured cabling * Knowledge of telecommunications networks * Knowledge of ERP systems * Knowledge of the JAVA programming language; proficiency in Windows, Linux, and iOS operating systems; institutional system (IMAGEN) queries; email platform operations. **RESPONSIBILITIES:** * Install company software and hardware with correct configuration for corresponding user functions. * Collaborate with the Systems and IT Manager in developing the annual preventive maintenance plan. * Perform user data backups when necessary. * Execute preventive maintenance plans under the supervision and direction of the Systems and IT Manager. * Ensure users' equipment functions properly. * Document equipment/system handover/receipt to the user, obtaining user approval. * Travel to the location of the faulty device or network, or provide remote assistance via telephone, chat, or other remote means. **WE OFFER:** * Uniform * Benefits exceeding legal requirements * Work location: Los Reyes Ixtacala * Career growth Employment type: Full-time Salary: Starting from $16,000.00 per month Benefits: * Option for an indefinite-term contract Workplace: On-site employment