Technical Support

Description

Job Summary: We are seeking a Technical Support specialist to provide personalized assistance and solutions to Apple users, promote additional services, and meet performance metrics. Key Highlights: 1. Professional development 2. Job stability 3. Apple Certified Macintosh Technician certification ### **Join the MacStore family!** MacStore, Latin America's leader in Apple product and service distribution (Apple Premium Reseller – APR), invites you to become part of the best team. ### **Our MacStore Paseo Villalta store is looking for: Technical Support** ### **We offer:** * **Monthly base salary:** $9,900\.00 gross * **Apple Certified Macintosh Technician certification** * Benefits and perks **exceeding legal requirements**: * Upon achieving silver status, receive grocery vouchers * Profit-sharing (approx. 3 months) * Life insurance * Savings fund * Upon achieving permanent staff status, receive a punctuality bonus of $1,200 * **Commissions of 9% to 20%** on the total amount of services performed * Bonus for achievement of performance indicators * **100% IMSS contributions** * **Direct and indefinite employment contract** * Job stability and **professional development** ### **Requirements** * Completed high school or **technical degree** * **Minimum 1 year of experience** in computer and telephone equipment repair * Passion for **customer service and support** * Residing near the work location ### **Responsibilities** * Provide **Level 1 and Level 2** technical support to Apple users * Deliver **personalized** assistance and issue resolution * Timely follow-up on performed services * Promotion and sale of **additional services** * Compliance with established **performance metrics and indicators** ### **Schedule** * Rotating schedule from Monday to Sunday * 11:00 a.m. to 8:00 p.m. * 12:00 p.m. to 9:00 p.m. * **One weekday day off**