Involves the completion of administrative tasks and coordination relating to the front\-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office\-based activities. General Job Description: Advise and offer the range of products and services to customers to achieve the organization's sales objectives, as well as the development of frequent and credit customers. * Performs a variety of customer service, administrative, and office tasks requiring direct or indirect interaction with the customer. * Supports customers with package tracking, answers questions about FedEx products and services sold over the counter or by phone. * Verifies packages ensuring proper labeling, legality of contents including weight and size, proper packaging, insured value, special requirements for handling hazardous materials, and compliance with required customs documentation for the destination. * Collaborates in budget compliance, income/expenses, and supports optimizing branch profitability through resource optimization. * Responsible for opening and closing the branch, maintains a clean work area, checks furniture and work materials. Respects customer service times. * Identifies new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments, and presents sales opportunities. * Ensures an excellent customer experience by developing and providing appropriate solutions to different customer issues. * Follows up on commercial and administrative processes, communicating with involved departments. Responsible for safeguarding company values and preventing deviations, shortages, and mishandling at the WSC. * Requests necessary supplies for daily shipment documentation and packaging. * These are the main responsibilities performed with greater importance or frequency Minimum Requirements: Minimum Education Level: * High school diploma or equivalent. * Language: Proficiency in English. Minimum Experience: * Two (2) years of experience in sales and/or face-to-face customer service * Demonstrates solid knowledge in handling cash and valuables. * Previous experience at FedEx SCS Warehouse with good knowledge of operations and key customer requirements. Minimum Required Skills: * Ability to lift 34 kg and maneuver packages weighing up to 68 kg using appropriate equipment * Accuracy and attention to detail * Planning and organizational skills * Interpersonal skills * Problem-solving ability * Ability to determine and coordinate tasks for oneself and others. * Strong interpretive skills with experience translating specific customer instructions into viable requirements * Good technological tool skills, e.g., scanner/printer/intranet, etc., with ability to perform basic maintenance tasks. * General office skills required, including typing, filing, and computer knowledge. * Good communication and interpersonal skills. * Clear and articulate voice * Neat and professional appearance FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.