Technical Support Engineer

Description

**PLEASE READ THE JOB POSTING AND SUBMIT YOUR CV ONLY IF INTERESTED.** **Publication date:** May 12, 2026 **Salary:** 10,000 (MXN) \-12,500\.00 (MXN) per month Job description: At Tres Factorial, we are seeking a Technical Support Engineer with a passion for technology, customer service, and problem solving. Location On-site in León \- Schedule Monday to Saturday 8:00 a.m. to 5:00 p.m. Fixed day off on Sunday Salary $10,000 to $12,500 MXN net per month **Job objective** Perform software support and implementation activities, delivering efficient customer service and assisting in the resolution of technical incidents. **Responsibilities** * Respond to customer reports and incidents. * Diagnose technical problems. * Log and track support tickets. * Resolve incidents or escalate them to the appropriate department. * Train users on system usage. * Assist in software implementations. * Document solutions and frequently encountered issues. **Requirements** * Minimum 2 years of experience in technical support or implementation. * Basic/intermediate knowledge of: * Technical support and troubleshooting. * Basic Windows and Linux. * Basic networking (IP, ports, connectivity). * Remote access tools. * SCRUM or agile methodologies. * PHP, JavaScript, or related technologies. * Ionic (desirable). * Strong communication skills and customer-facing experience. **Skills** * Problem solving. * Organization. * Attention to detail. * Empathy and patience. * Clear communication. * Autonomy and proactivity. **We offer** Continuous training. An excellent work environment. Opportunity to participate in technology projects. Only interested candidates should submit an updated CV. Workplace: 100% on-site employment Salary: $10,000\.00 \- $12,500\.00 per month Workplace: On-site employment