**Who we are:** Samsonite is the global leader in bags, luggage, and travel accessories, combining distinctive style with the latest design technology and the highest attention to quality and durability. For over 100 years, Samsonite has leveraged its rich heritage to create unmatched products that meet the travel lifestyle needs of discerning travelers worldwide. With a brand portfolio including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in more than 100 countries across North America, Asia, Europe, and Latin America through our own stores, websites, and a variety of retail partners. **Mission:** Responsible for executing, scheduling, and supervising the store's operational and commercial management, ensuring compliance with the Samsonite sales and service protocol, with the objective of guaranteeing that standards and targets set by General Management are met. Supervise and coordinate that the store is in optimal condition for public opening. Job responsibilities: * Schedule shifts and assign personnel responsible for store openings and closings. * Coordinate and schedule daily preparation of the sales floor (cleaning of sales area, display cases, and storage rooms). * Ensure proper daily restocking of missing products on the sales floor, verifying that products have their corresponding codes, prices, and security tags. * Supervise and ensure correct organization and storage of products in the warehouse. * Execute and supervise proper arrangement of displays and showcases, following procedures established by the Visual department. * Responsible for ordering cleaning supplies and office materials according to procedure (online portal). * Responsible for requesting POP materials and packaging bags. * Responsible for enforcing policies and procedures outlined in the Samsonite service protocol, ensuring achievement of sales targets. * Coordinate and conduct onboarding for new sales staff regarding company policies and procedures, as well as product features and specifications. * Inform, update, and supervise staff on promotions, discounts, clearance events, verifying current POP materials and marketing campaigns. * Evaluate, analyze, and ensure resolution of post-sale requests such as technical service receipts and returns. * Lead and supervise assigned personnel to ensure high-quality customer service and operational compliance in the store. * Coordinate and plan vacations, free time, breaks, and special leave. * Responsible for ensuring adherence to scheduled shifts and monitoring employee attendance. * Report contractual matters to Human Resources, such as absences, tardiness, resignations, warnings, etc. * Responsible for maintaining full staffing levels at the store. * Supervise employees' use of uniforms according to the season. * Control warehouse inventory to ensure adequate stock levels in the store. * Review and validate weekly automatic product replenishment accuracy. * Coordinate and control incoming merchandise, carefully verifying products and correct coding against the delivery note. * Analyze and evaluate accurate recording and entry of delivery notes into the POS system, reporting discrepancies according to established procedures. * Execute, schedule, and control periodic and general inventories according to established procedures. * Responsible for reporting thefts or losses, filing the appropriate report according to protocol. * Plan and ensure the team meets the sales targets set by Retail Management. * Monitor and record daily, weekly, and monthly sales performance per salesperson and business line. * Ensure daily cash register opening, reconciliation, and closing according to established procedures. * Responsible for coordinating and ensuring daily deposit of revenues at the designated financial institution. * Responsible for submitting Gift Card sales data. * Responsible for the recruitment and selection process for the sales team. **Why you'll love working here:****Our employees matter.** As a people-centered company, we strive to provide rewards and development opportunities for our employees, recognizing their performance and creating a supportive work environment wherever they are. **Vibrant culture.** We are committed to a diverse and enriching culture that welcomes individuals from all professions and social backgrounds. Our long-standing commitment to diversity and inclusion enables us to bring our authentic selves and unique differences to work every day. **Socially responsible.** We aim to minimize the environmental impact of our products and help create positive travel experiences around the world. To do so, we create the best products using the most sustainable and innovative materials, methods, and models. **What we value:**At Samsonite, we do more than create luggage that moves with our customers—we inspire and celebrate the moments that move them. We believe we have a responsibility toward the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people who work with us. We are as diverse as travel itself, and like travel, your journey with Samsonite offers the opportunity to be part of something bigger and explore your passions. That’s why we offer various career paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace where team members can consistently bring their best selves every day. Samsonite is an equal opportunity employer committed to fostering and maintaining a work environment where all applicants, associates, customers, and other individuals are treated with dignity and respect, free from harassment, discrimination, or retaliation.