Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, optimize solutions, and ensure an excellent experience. Key Highlights: 1. Advise and optimize customer service needs 2. Establish a friendly relationship and ensure service level 3. Ensure the best service and sales experience **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Querétaro Location Type: Tda Queretaro Circunvalacion **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, optimizing them while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level, thereby providing alternatives for issue resolution. Execute quality standards established by Management and ensure the best service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Perform specialized activities aligned with established goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Diploma Preferred Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor’s Degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required education level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity through reasonable workplace accommodations.