Customer service agent (french)

Description

Job Summary: TCS Querétaro is seeking a Customer Service Representative with French and English language skills to provide first-level support and assist international customers. Key Highlights: 1. Opportunity to provide first-level support to users 2. Assistance to international customers via phone, chat, and email 3. Opportunity for professional growth in a diverse and inclusive environment At TCS Querétaro, we are recruiting French-speaking Customer Service Representatives Requirements: - Availability to work from Querétaro offices (Pie de la cuesta, Campo militar, Jardines de la hacienda; assignment will be confirmed upon selection) - Minimum 70% spoken French - Minimum 70% spoken English - Availability for shift rotation - Minimum education level: high school diploma (proof required) Main Responsibilities: - Provide first-level user support - Assist international customers - Documentation and reporting - Ticket handling - Assistance via phone, chat, and email We Offer: - Indefinite-term direct employment contract - 100% payroll salary Benefits: - 12 vacation days after completing the first year [additional days per applicable law] - 25% vacation bonus - 30-day Christmas bonus (aguinaldo) - Major Medical Expense Insurance - Life Insurance - Monthly food vouchers worth $590 Be part of our team! Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency criteria, regardless of socioeconomic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation, or other characteristics. We encourage you to apply to our recruitment processes and build your career within our organization.-Requirements- Minimum Education: Upper secondary education – General Baccalaureate 1 year of experience Languages: French, English Keywords: service, service, demonstrator, fair representative, traveling salesperson, agent, representative, agent, representative