Help Desk Analyst - Service Desk Analyst

Description

Job Summary: We are seeking a Service Desk Analyst with experience in technical problem resolution and solid knowledge of IT systems to provide technical support to internal and external users. Key Highlights: 1. First point of contact for technical support to users. 2. Technical problem resolution and incident management. 3. Ability to work under pressure and handle multiple tasks. Job Description: · We are looking for a Service Desk Analyst to join our technical support team. The ideal candidate will have experience in problem resolution and a solid understanding of information technology (IT) systems. The Service Desk Analyst serves as the first point of contact for internal and external customers requiring technical assistance. The selected candidate must be capable of working under pressure and handling multiple tasks simultaneously. · Responsibilities: · Serve as the first point of contact for users requiring technical support. Log and update incidents in the service desk management system. Perform problem resolution for logged incidents. Assign incidents to the appropriate technical specialists when necessary. Provide regular updates to customers regarding the status of their incidents. Provide remote technical support to users. · Requirements: · Technical degree in computer science or equivalent, or at least 1 year of relevant experience. Previous experience in technical problem resolution. Practical knowledge of operating systems and productivity software (Microsoft Office, Adobe Acrobat, etc.). Ability to work under pressure and handle multiple tasks simultaneously. Skill in diagnosing and resolving technical problems quickly and effectively. Practical knowledge of network protocols and information security concepts. · We Offer: Salary – MXN 10,500 gross per month · Work Schedule Rotating shifts. -Requirements- Minimum Education: Upper Secondary Education – Technological High School years of experience Keywords: analyst, help, auxilio, service