400\+ employees, 9 countries, and 1 mission \- to amplify the voice of physicians globally. That is where **you** come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us! **What we’re about:** * **Community:** with 20\+ years of tradition and innovation, our team has built the world’s largest online community of 1\.3M medical professionals and a trusted network of leading industry partners \- and we’re growing every day. * **Innovation:** our tech\-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways. * **Collaboration:** making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile. **What we're looking for:** We are looking for a Member Solution Representative to engage with community members, servicing their needs to help build a sustainable asset in our community, while also encouraging their active participation in the various opportunities on offer. **Responsibilities:** * Re\-engaging inactive members * Reminding members about opportunities they have been invited to * Recruiting new members based on their suitability for Intelligence projects or special programs * Customer \- Member care * Collecting or confirming profile information * Dealing with honorarium payment issues * Making follow\-up calls for verification \- quality purposes **Qualifications:** * Language skills, be fluent in English * Knowledge in another language is a plus (French, German, Portuguese, Italian) * Communication and representation skills, be professional, clear, knowledgeable and helpful * Promotional skills, be positive and convincing * Time management skills, to deliver results on a timely manner, daily, weekly and monthly. **About:** Sermo turns physician experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1\.3 million HCPs across 150 countries, the company provides physicians with a social platform and unique community that fosters impactful peer\-to\-peer collaboration \& discussions about issues that are important to them and their patients. Sermo offers on\-demand access to physicians via a suite of proprietary technology to provide business intelligence that benefits pharmaceutical, healthcare partners and the medical community at large. To learn more, visit www.sermo.com