JOB OFFER: CUSTOMER SERVICE If you meet the requirements and enjoy challenges, we invite you to apply Position Objective * Ensure timely, empathetic, and efficient support to users of KIGO solutions, resolving incidents, inquiries, and requests related to mobility services and access control. Responsibilities * Respond to incoming calls and messages from customers or users regarding billing issues, product problems, service questions, and general concerns. * Maintain a high level of professionalism with customers or users, working to establish a positive and assertive relationship. * Record information in the customer service database during and after each call or message. * Assist users with payment platform follow-ups. * Perform disconnection reports. * Support marketing campaigns. Technical Profile * Minimum TSU degree * Technical skills: Intermediate level in Office Suite * Technical experience: Minimum 1 year in similar roles * Desired experience in call center or user support positions * Competent use of computer equipment. We Offer: * Salary: $8,364.00 net monthly * Statutory benefits * Hybrid work arrangement * Schedule: Monday to Friday, 5 PM to 10 PM / Weekend shifts * Must reside in the La Paz, Puebla area * Must have availability from 5 PM to 10 PM If you meet the profile we are seeking and are interested in the vacancy, APPLY HERE to begin your selection and hiring process. Job type: Trial period, Full-time Contract duration: 3 months Salary: $8,364.00 per month Benefits: * Salary increases * Option for indefinite contract * Employee referral program * Company phone * Additional vacation days or paid leave Application Questions: * Do you live more than 30 minutes away from La Paz? * Do you have availability from 5 PM to 10 PM? Work Location: Hybrid remote at 72160, Reforma, Pue.