**IKÉ is looking for a WFM ANALYST in Álvaro Obregón, Mexico City** ----------------------------------------------------------------- We’re looking for your talent as a **GTR Analyst**! If you’re passionate about numbers, an Excel expert, and interested in call center KPIs, this opportunity is for you. Requirements: * Advanced **Excel** skills (pivot tables, formulas, reporting). * Desired knowledge of **call center KPIs**. * Availability for **evening shifts**. **We offer:** * **$12,000 gross monthly salary.** * **Statutory benefits from day one.** * **One weekday day off.** * **Professional growth plan within the company.** * **Dynamic, results-oriented work environment.** **We are an inclusive company committed to equal opportunity; therefore, our selection process is based solely on the candidate’s competencies, skills, and experience—without discrimination based on race, gender, disability, age, religion, sexual orientation, or nationality.** **We are committed to equality and non-discrimination and expressly prohibit requiring medical certificates confirming non-pregnancy or absence of Human Immunodeficiency Virus (HIV) as conditions for hiring, continued employment, or promotion.** **Desired education level:** High School (Upper Secondary) **Desired experience level:** Mid-level **Departmental function:** Customer Service **Industry:** Call Centers / Telemarketing **Skills:** * ADVANCED EXCEL *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=695bcbeb340000400048c0b5\&source\=indeed*