**Education:** Completed high school or equivalent. **Requirements:** Proficiency in Microsoft Office suite. Customer service experience. Minimum one year of experience in a customer telephone support role. Frustration tolerance. Strong communication skills. **Job Responsibilities:** \- Submit system review requests, incorporating comments or observations gathered during alarm monitoring and/or customer calls. \- Process alarm signals according to the response protocol. \- Notify the monitoring supervisor of the centralization date. \- Respond to and execute the appropriate protocol for each received alarm event signal. \- Report the received alarm event to the relevant authorities and the customer. \- Follow up on the received alarm event. \- Generate reports in Excel and Word, as well as follow up on previous reports. \- Customer service. \- Follow up on fault reports. \- Conduct follow-up checks with customers to verify alarm functionality. \- Make calls to customers’ monitoring centers. **Work Schedule:** The shift pattern consists of 12 hours of work followed by 36 hours of rest. Shifts run from 7:00 AM \- 7:00 PM and 7:00 PM \- 7:00 AM. Shift rotations occur every 15 days. Salary: $9,480\.00 per month Benefits: * Flexible schedules Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
