Experience in: Customer service, sales administration. Intermediate Excel (pivot tables and basic formulas). Proficiency in PC and enterprise systems (ERP/CRM preferred). Use of WhatsApp for customer service. Key responsibilities: * Process and track sales/orders received via email, internal systems, WhatsApp, and phone. * Respond promptly to customer inquiries with a solution-oriented approach. * Coordinate information with internal departments (logistics, warehouse, credit and collections, etc.) to ensure process continuity. * Record, validate, and update order information and status. * Maintain clear communication with customers and internal teams. * Support commercial process improvement initiatives and projects. We offer: * Benefits exceeding statutory requirements * Night transportation * IMSS (Mexican Social Security Institute) * Life insurance * Accidental death insurance * Funeral assistance (spouse/children, parents, and in-laws) * Annual salary increase * Salary: $10,000\.00 \- $10,300\.00 per month Benefits: * Life insurance Application questions: * Which area of Puebla do you live in? * How many years of experience do you have in customer service? * Are you available to rotate shifts? * Which communication channel do you use with your customers? Work location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
