Overview ...: The **Sr. Coordinator Customer Support** is responsible for monitoring and ensuring compliance with established processes in the customer service cycle and ensuring that administrative operations comply with JBT Marel's sales policies, aiming to eliminate errors affecting billing, internal efficiency, as well as customer satisfaction. Primarily focusing on purchase orders received from customers. Additionally, this role involves a focus on sales optimization, supporting commercial, finance, and logistics teams to maximize business opportunities in the LATAM region. The Opportunity ...:* **Purchase Order Review:** Verify that received purchase orders do not contain errors related to prices, quantities, part descriptions, and currency. Ensure they comply with quotation validity dates, as well as necessary supporting documents according to JBT Marel's sales policies. * **Sales Order Entry Validation:** Confirm that, once the purchase order has been corrected, it is accurately entered by the user into the JDE system. Identify the error to generate control actions and resolve the issue. * Review and validate customer database (master data) including: tax information, legal name, CFDI, Incoterm, credit terms, to ensure they are up to date and prevent billing errors. * **Strategic Collaboration:** Work closely with the customer care team to identify and resolve potential conflicts or inconsistencies between purchase orders and system entries, as well as process improvements. Support proactive tracking of purchase orders and delivery dates, ensuring purchase orders meet the initial sales commitment, proactively informing users, supply chain management, and customer care. * **Commercial Support:** Assist in entering purchase orders, providing support when users are in the field visiting customers, as well as follow-up and resolution of issues such as warranties, returns, and re-invoicing. * **Error Prevention:** Implement preventive controls and best practices to improve information traceability and reduce rework. Ability to halt processes for correction and issue resolution. **6\. Escalation Point:** Serve as the escalation point to resolve complex or recurring operational flow issues. **GENERAL RESPONSIBILITIES:** * Receive and process customer service and spare parts requests. * Proactively identify opportunities to sell service solutions, spare parts, modifications, and upgrades. * Maintain close communication with customers to understand their needs and urgency. * Follow up on pending quotes and process customer order confirmations. * Maintain close dialogue with customers regarding planning to ensure all requirements are clear and met. * Proactively follow up with customers and support departments. * Proactively keep customers informed about the status and progress of their requests. **Key Competencies:** * Analytical thinking and preventive mindset. * Effective communication and cross-departmental coordination. * Focus on internal and external customer orientation. * Proactivity and sense of urgency. * Ability to prioritize and manage multiple tasks. \#LI\-DG1 Why work at JBT ...: **JBT Marel** is the leading global provider of advanced food processing systems and services for the poultry, meat, and seafood industries. In collaboration with the world’s most innovative food processors, **JBT Marel** is transforming the way food is processed. Our vision is a world where high-quality food is produced sustainably and accessibly for everyone. We have a team of over 8,000 employees worldwide, with offices and subsidiaries in 32 countries across six continents, as well as a network of over 100 agents and distributors. We value diversity because we know that the more diverse our team, the more inclusive and integrated we become. Together, we empower people to build their best selves!