Restaurant Operations Manager

Description

Job Summary: A prominent restaurant seeks an Operations Manager with experience in restaurant operations, personnel management, customer service, and administration, responsible for implementing management strategies and supervising daily operations. Key Highlights: 1. Leadership in restaurant operations and personnel management. 2. Focus on service quality and customer satisfaction. 3. Opportunity for advancement to General Management. **Forma RH International is seeking a Restaurant Operations Manager in Puebla, Puebla** ------------------------------------------------------------------------------------- **Restaurant Operations Manager** --------------------------------- **Location:** Puebla, Puebla **Monthly Salary:** $45,000 MXN average **Position Type:** Full-time **Industry:** Restaurant / Hospitality / Regional Gastronomy **Job Description** -------------------------- A prominent restaurant located in **Puebla, Puebla** seeks an **Operations Manager** with experience in restaurant operations, personnel management, customer service, cost administration, process control, and achievement of commercial objectives. This position will be responsible for implementing management strategies across dining venues, supervising the restaurant’s daily operations, and ensuring achievement of sales, cost, profitability, customer satisfaction, and service quality targets. The role reports directly to General Management and coordinates key areas including service, kitchen, bar, and overall operations. **Main Responsibilities** --------------------------------- ### **Daily Activities** * Conduct operational walkthroughs of the unit. * Supervise opening procedures, mise en place, cleaning, table setting, and general dining room conditions. * Inspect and follow up on furniture, equipment, or facility defects. * Collect, review, and audit cash register closures for assigned areas. * Review daily metrics with area supervisors. * Conduct briefings with the service supervisor and kitchen supervisor. * Supervise requisitions of supplies for kitchen, bar, and service. * Report staff incidents to Human Resources. * Conduct random physical inventory checks against system records. * Administer and follow up on customer satisfaction surveys. * Resolve customer complaints and ensure timely follow-up. * Verify that dishes are presented according to standard recipes. * Supervise daily roles, cleaning tasks, and operational activities. * Ensure the dining room remains immaculate. ### **Weekly and Monthly Activities** * Supervise inventories of tableware, glassware, flatware, and utensils. * Coordinate staff schedules. * Supervise tip distribution to staff. * Follow up on the training plan. * Review inventories of kitchen, bar, and service supplies. * Supervise final inventory of food, beverages, and supplies. * Update and monitor the annual training plan. * Follow up on preventive maintenance plans. * Prepare executive reports. * Monitor food and beverage sales targets. ### **Occasional Activities** * Request additional staff to fill staffing gaps. * Receive and screen resumes according to the job profile. * Interview candidates and participate in hiring decisions. * Decide on contract renewals jointly with area supervisors. * Cover vacant positions as required by operations. * Present operational manuals to new staff. * Administer knowledge assessments on operational manuals. * Conduct training programs. * Receive service orders. * Follow up on customer satisfaction survey feedback. * Verify progress of preventive maintenance. * Prepare maintenance work orders. * Authorize internal or external repairs. * Prepare vacation reports. **Key Responsibilities** --------------------------- * Achieve sales, cost, and profitability budget targets. * Maintain a healthy work environment within the restaurant. * Ensure training sessions are conducted. * Follow up on preventive and corrective maintenance. * Support recruitment of missing operational staff. * Maintain high service standards and customer experience. **Job Performance Indicators** -------------------------- * Achievement of monthly sales budget. * Control of food and beverage costs. * Achievement of profitability budget. * Customer satisfaction. * Reviews on digital platforms. * Internal (staff) customer satisfaction. * Shrinkage, inventories, sales, and productivity. * Completion of operational activities. **Required Profile** -------------------- * Age: 30 years or older. * Gender: Unrestricted. * Education: Bachelor’s degree in Gastronomy, Tourism, Business Administration, or related field. * Graduate degree preferred. * Minimum 2–4 years of experience in a similar role. * More than 5 years of restaurant operations experience preferred. * Experience in personnel management, finance, customer service, and restaurant operations. * Conversational English preferred. * Proficiency in Windows or iOS. * Intermediate proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook. * Knowledge of business administration, financial administration, marketing, and basic accounting. * Availability to work onsite in **Puebla, Puebla**. **Competencies** ---------------- * Leadership. * Planning and organization. * Working under pressure. * Teamwork. * Customer attention and service. * Clear and precise communication. * Problem solving. * Proactivity. * Tolerance. * Active listening. * Sensitivity. * Courtesy and respect toward team members. * Partial autonomy in decision-making. **Values and Qualities** ------------------------ * Responsibility. * Honesty. * Discipline. * Respect. * Loyalty. * Ethics. * Efficiency. * Service-oriented attitude. * Patience. * Perseverance. * Empathy. * Prudence. * Dynamism. * Emotional stability. * Punctuality. * Flexibility. **Offer** ---------- * Average monthly salary: **$45,000 MXN**. * Statutory benefits. * Onsite position in **Puebla, Puebla**. * Opportunity for advancement to General Management based on performance. **Desired Education Level:** Higher education \- degree holder **Desired Experience Level:** Managerial level **Departmental Function:** Tourism / Hospitality **Industry:** Restaurants **Skills:** * Restaurant * Operations *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a03b2e13a00002d00525f71\&source\=indeed*