Management Assistant

Description

Job Summary: Coordinate telephone calls, provide support to General Management, and maintain a positive corporate image through courteous interaction. Key Responsibilities: 1. Manage calls and ensure their timely handling. 2. Provide essential support to the General Management. 3. Maintain a positive corporate image through service. Answer incoming telephone calls and route them to the appropriate department or individual, ensuring timely handling to streamline call traffic, always providing courteous service that contributes to maintaining the company's positive image, as well as providing support services to General Management. **REQUIREMENTS** * **Academic Degree**: Bachelor’s degree in administrative fields or related disciplines. * **Experience**: 1 to 3 years. * **Office Software Knowledge**: Basic. **WE OFFER** * Biweekly salary payments. * Statutory benefits. * Grocery vouchers. * Restaurant vouchers. * Savings fund. * Savings box. **RESPONSIBILITIES:** * Answer calls. * Investigate customer needs and requirements. * Keep the directory up to date. * Track service complaints. * Route calls and ensure they are handled. * Communicate customer requirements to internal departments of the company. * Maintain the General Management Data Card up to date and follow up on action plans. * Prepare information presentations for General Management. * Analyze the complaint report. * Receive visitors. * Perform all activities requested related to improving branch and/or business performance.