Job Summary: Advise customers to identify their service needs at AT&T stores, achieving optimization while adhering to established processes and policies. Key Highlights: 1. Customer advisory and service to resolve issues 2. Implementation of quality standards for an improved experience 3. Channeling customer visits to ensure satisfaction **Header – External** ------------------------- VP: VPGM South Pacific Region Entity: Puebla Location Type: Puebla Plaza Sinfonia Store **Position Objective** --------------------------- Advise customers to identify their service needs at AT&T stores, achieving optimization while adhering to established processes and policies. **Key Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level standards, thereby providing alternatives for issue resolution. Implement quality standards established by Management and ensure the best service and sales experience. Accurately and completely channel customer visits into the company’s systems to enhance satisfaction. Perform specialized activities aligned with goal-oriented processes. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Desired Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor’s Degree in Administration or related field. * *If selected as the candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required educational level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer – External** ---------------------------- At AT&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.