Customer Service

Description

Job Summary: We are seeking a Customer Service and Sales Executive responsible for portfolio administration and growth, prospect follow-up, and maintaining positive customer relationships. Key Responsibilities: 1. Customer portfolio administration and growth 2. Timely follow-up of prospects to convert them into customers 3. Maintaining professionalism and positive relationships with customers **Garín Etiquetas**, a Mexican company specializing in the manufacturing of self-adhesive, white, and printed labels, as well as consumables, and also offering technical service for barcode printing equipment. Seeking a **Customer Service and Sales Executive** **Responsibilities:** * Responsible for administering and growing the assigned customer portfolio. * Timely follow-up of assigned prospects from various sources with the goal of converting them into repeat customers. * Stay up-to-date on product knowledge and be informed of any changes in company policies. * Assist customers with issues, providing absolute guidance aligned with customer needs. * Maintain a high level of professionalism with customers and strive to build positive relationships with every caller. * Update customer information in the customer service database during and after each call. * Manage the full process for assigned customers and prospects (from quotation to delivery). * Participate in sales training courses requested and/or delivered by the commercial management team. * Work with KPIs. **Skills and Competencies:** * Ability to work under pressure. * Goal-oriented work ethic. * Ability to remain professional and courteous with customers at all times. * Negotiation skills. * Must be available for timely responses to customers, with an appropriate sense of urgency. * Excellent verbal and written communication skills. **Required Knowledge:** * Proficiency in Microsoft Office. * Proficiency in Outlook. * ERP system experience. * CRM system experience. * **Valid Class A driver's license is mandatory; standard vehicle operation required** ***Customer service management channels:*** * Phone. * Email. * Social media. **We Offer:** * **Working hours: Monday to Friday, 8:00 AM to 6:00 PM.** * Monthly salary: **$10,200 gross \+ bonus starting from the 4th month.** * Continuous training. * Work location: **Av. 37 Pte. 912, Chulavista, 72420 Puebla, Puebla, Mex (located between the municipal cemetery and Gabriel Pastor nursing home)** Interested candidates should apply and submit an updated CV \***5\*6\*5\*0\*0\*0\*1\*4\*8\*4**\*. Employment Type: Full-time, Indefinite term Salary: $10,200\.00 per month Education: * Completed high school (Preferred) Experience: * Customer service: 1 year (Preferred) Work Location: On-site employment