Customer Service

Description

Job Summary: We are seeking a Customer Service and Sales Executive to manage the customer portfolio, follow up on prospects, and maintain a high level of professionalism. Key Responsibilities: 1. Responsible for managing and growing the assigned customer portfolio 2. Timely follow-up of assigned prospects from various sources to convert them into repeat customers 3. Handling customer service management via telephone, email, and social media **Garín Etiquetas**, a Mexican company specializing in the manufacturing of self-adhesive, white, and printed labels, as well as consumables, and also providing technical support for barcode printing equipment. Seeking a **Customer Service and Sales Executive** **Responsibilities:** * Responsible for managing and growing the assigned customer portfolio. * Timely follow-up of assigned prospects from various sources with the objective of converting them into repeat customers. * Stay up-to-date on product knowledge and be informed of any changes in company policies. * Assist customers with issues, providing absolute orientation based on customer needs. * Responsible for maintaining a high level of professionalism with customers and working to establish a positive relationship with every caller. * Update customer information in the customer service database during and after each call. * Handle the complete process for assigned customers and prospects (from quotation to delivery). * Participate in sales training courses requested and/or delivered by the commercial management team. * Work with KPIs. **Skills and Competencies:** * Ability to work under pressure. * Goal-oriented work approach. * Ability to remain professional and courteous with customers at all times. * Negotiation skills. * Must be available for timely responses to customers, with an appropriate sense of urgency. * Excellent verbal and written communication skills. **Required Knowledge:** * Proficiency in Microsoft Office. * Proficiency in Outlook. * ERP system experience. * CRM system experience. * **Valid Class A driver's license is mandatory; standard vehicle operation required** ***Customer service management channels:*** * Via telephone. * Email. * Social media. **We Offer:** * **Working hours: Monday to Friday, 8:00 AM to 6:00 PM.** * Monthly salary: **$10,200 gross \+ bonus starting from the 4th month.** * Continuous training. * Work location: **Av. 37 Pte. 912, Chulavista, 72420 Puebla, Puebla, Mexico (located between the Municipal Cemetery and Gabriel Pastor Nursing Home)** Interested candidates should apply and submit an updated CV \***5\*6\*5\*0\*0\*0\*1\*4\*8\*4**\*. Employment Type: Full-time, Indefinite-term contract Salary: $10,200.00 per month Education: * Completed high school diploma (Preferred) Experience: * Customer service: 1 year (Preferred) Work Location: On-site employment