Job Summary: We are seeking an Integrated Customer Service Executive with customer service experience to ensure an excellent experience for students and their parents, guaranteeing satisfaction and retention. Key Highlights: 1. Continuous academic-year support for students 2. Complaint and conflict management with a solution-oriented approach 3. Coordination with internal departments to ensure rapid responses At **CESID**, we are a cutting-edge educational institution focused on developing leaders through innovative methodologies and our Training Five model. We are looking for an ***Integrated Customer Service Executive with customer service experience*** to ensure an excellent experience for students and their parents, guaranteeing satisfaction and retention. **Responsibilities:** * Provide continuous academic-year support for students. * Identify dropout risks and conduct timely follow-up. * Address and resolve academic, administrative, or personal incidents. * Serve as the primary contact point for parents. * Manage complaints and conflicts with a solution-oriented approach. * Coordinate with internal departments to ensure rapid responses. * Monitor KPIs (satisfaction, retention, response times). * Prepare reports and propose improvements. **Requirements:** * Bachelor’s degree in Psychology, Education, Administration, or related field. * **3–5 years of customer service experience (education sector).** * Experience interacting with parents. * CRM or management system proficiency. * Experience tracking KPIs. **Skills:** * Emotional intelligence * Assertive communication * Conflict resolution * Organization and follow-up * **Customer service orientation** **We Offer:** * Base salary: **$10,000 MXN per month** * Commissions based on student retention * Statutory benefits * Job stability * Growth opportunities * Schedule: Monday–Friday, 11:00–20:00 hrs; Saturdays, 10:00–17:00 hrs Salary: $10,000.00 MXN per month Benefits: * Option for an indefinite-term contract Workplace: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
