COLLECTION ASSISTANT

Description

Position Summary: Manage tuition and overdue account recovery, providing professional and empathetic service to ensure financial cash flow and maintain a positive institutional relationship. Key Responsibilities: 1. Telephone contact and overdue account follow-up 2. Negotiation of agreements and payment plans 3. Recovery of overdue receivables Manage tuition and overdue account recovery, providing professional and empathetic service to students and parents, ensuring campus financial cash flow and maintaining a positive institutional relationship. Main Responsibilities * Telephone contact and follow-up with students and parents having overdue accounts. * Negotiation of agreements and payment plans. * Recovery of overdue receivables. * Payment registration, validation, and reconciliation in the system. * Management of the educational platform. * Timely follow-up on payment commitments. * Collection reporting and database updates. * Direct communication with academic and administrative departments. Requirements * Completed or incomplete bachelor's degree (in Administration, Accounting, Finance, or related fields). * Minimum 2 years of collection experience (preferably in the education sector, tuition fees, or services). * Experience managing overdue receivables. * Proficiency in Excel and Microsoft Office suite. * Excellent negotiation and customer service skills. * Organization, follow-up ability, and results orientation. * Willingness to travel (mandatory). Key Competencies * Assertive communication. * Empathy and objection handling. * Stress tolerance. * Proactivity. * Goal-oriented work. Working Conditions * Work modality: On-site. * Schedule: Monday to Sunday (midweek day off). * Pay schedule: Bi-weekly. * Location: Puebla. * Position is a replacement. Salary: $9,600\.00 per month Workplace: On-site employment