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Job Summary: Provides comprehensive guest service from arrival to departure, ensuring complete guest satisfaction and accurate account settlement. Key Highlights: 1. Comprehensive guest service and guaranteed satisfaction 2. Check-in/check-out management and room assignment 3. Promotion of loyalty programs and upselling Provide service to our guests from their arrival until their departure from the hotel, verifying that their accounts have been properly settled. - Offer support for all guest requirements to achieve complete guest satisfaction Review daily arrivals for room assignments according to requests noted therein and based on priority. - Perform check-in and check-out services in accordance with standards. - Monitor pending rooms awaiting delivery to guests. - Maintain Opera system profiles accurately and up to date. - Execute room changes when required. - Enroll guests in loyalty programs. - Promote upselling across all areas. - Prepare cashier closing reports. - Assist the assistant manager with other assigned tasks. -Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Languages: English Age: between 25 and 50 years Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, receptionist, recepcionista
