CRM Support Specialist

Description

Position Summary: We are seeking a CRM Support Specialist to ensure optimal performance of our platform, supporting Sales, Marketing, and Customer Service teams. Key Responsibilities: 1. Resolve incidents and answer questions regarding the CRM platform. 2. Configure workflows and sales funnels. 3. Provide training and data maintenance. Are you passionate about technology and customer relationship management? At **ARPA GROUP**, we are looking for a CRM Support Specialist with strong analytical skills and a *front\-office* focus to join our team. **Position Objective:** You will serve as the first point of contact to ensure our CRM platform operates flawlessly, helping **Sales, Marketing, and Customer Service** teams optimize their interactions and processes. **Your Main Responsibilities:** * **Specialized Technical Support:** Resolve incidents and answer questions regarding CRM platform usage. * **Front\-Office Management:** Configure workflows, database segmentation, and sales funnels. * **Process Optimization:** Collaborate with marketing and sales teams to improve lead capture and customer follow\-up. * **Training:** Develop quick reference guides and conduct training sessions for new software users. * **Data Maintenance:** Ensure data integrity and cleanliness within the system. **Desired Profile:** * **Education:** Bachelor’s degree or engineering in Computer Science, Information Technology, Technology Management, or related field (current students or graduates). * **Experience:** Minimum 1 year in software support; experience with CRMs (e.g., Salesforce, HubSpot, Zoho, Microsoft Dynamics, or similar) is preferred. * **Knowledge:** Solid understanding of the customer lifecycle (Sales and Marketing). * **Skills:** Excellent communication, patience for technical support, and proactivity. **What We Offer:** * **Monthly Salary:** $15,000\.00 MXN gross. * **Benefits exceeding statutory requirements** * **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM * **Work Mode:** On\-site * Opportunities for growth and continuous training on cutting\-edge tools. Employment Type: Full\-time Salary: $13,000\.00 \- $14,000\.00 per month Benefits: * Life insurance Work Location: On\-site employment