Customer service City: PUEBLA Publication date: Nov 21, 2025 Schedule: Monday to Friday from 9 AM to 6 PM and Saturdays from 9 AM to 2 PM Description: Position Objective Calculate, record, generate, and control commissions earned by the sales force in the District, through analysis of billing, collections, policies, and processes operated in ICM and SAP, in order to generate biweekly payments and issue sales reports requested by superiors. Functions or responsibilities of the position. Verify that billed customers are active in the ICM, SAP, and CRM databases, as well as their credit history. Continuously maintain updated customer database information regarding legal name, fiscal address, RFC, prices, discounts, cut-off days, and labeling, by registering such data in ICM, CRM, and SAP. Perform re-invoicing to customers according to company-established policies, such as approvals from the Regional Manager, signatures, letters of justification, guide cancellations, and verifying customer reasons. Correct, remove, apply, and enter requested re-invoicing by recapturing prices, discounts, and validity periods, as well as generating any necessary incidents for Central Billing. Prepare collection reports accurately and on time by generating reports through ICM\-SAP systems and conducting constant verification. Prepare daily sales, billing, and overweight reports through records in SAP and ICM.