TECHNICAL SERVICE SUPERVISOR

Description

Job Summary: Supervises the delivery of homes with quality and zero defects, coordinating repairs and warranty services to ensure customer satisfaction. Key Highlights: 1. Leads the delivery of high-quality homes to customers. 2. Manages repairs and warranties to ensure customer satisfaction. 3. Is part of one of the top 100 companies in Mexico. **At Ruba, we don’t just build homes—we also build a better workplace for our employees, certified by GPTW as one of the top 100 companies in Mexico.** **We invite you to join our team.** **TECHNICAL SERVICE SUPERVISOR** Ensures homes are delivered to customers on time, with quality and zero defects; supervises and coordinates actions between Construction and Customer Service (SC) departments to execute the repair and warranty service process timely and effectively, thereby achieving customer satisfaction. **Responsibilities:** Receive and authorize homes ready for deed transfer delivered by Construction Verify delivery quality of homes to SC and to customers Conduct technical diagnosis of reported failures Coordinate warranty service visits with customers Supervise contractors and the repair process. Provide feedback on Quality Indicators **Requirements:** * Architecture or Civil Engineering degree * 3 years of experience in a similar position * Experience supervising mass housing construction * Experience in customer service, after-sales support, and warranties * Proficiency in Microsoft Office and Enkontrol * Customer-oriented attitude * Professional appearance * Results-driven * Strong communication skills * Proactive **We Offer:** * Competitive salary * Benefits exceeding statutory requirements * Excellent work environment * Career development and growth opportunities * Training programs