Join the GAIA team! | E-commerce Customer Service Executive ✨ **At GAIA, customer experience is as important as design.** We are seeking **E-commerce Customer Service Executives** focused on delivering clear information, timely follow-up, and agile solutions to ensure an excellent shopping experience. Responsibilities * Provide customer service and follow-up from the initial inquiry through product delivery. * Deliver clear and timely information regarding products, availability, and delivery timelines. * Coordinate and monitor deliveries, ensuring adherence to agreed timelines and conditions. * Verify inventory, documentation, and order status prior to merchandise dispatch. * Monitor deliveries until successful completion, proactively resolving incidents. * Document every interaction in CRM / Help Desk (Zendesk, Gorgias, or similar) to ensure traceability and analysis. * Identify opportunities to improve customer service processes and overall customer experience. What we’re looking for in you: * Minimum education: **Completed high school**. * **Minimum 1 year of mandatory experience** in customer service, call centers, e-commerce, or retail. * Experience serving customers via **chat, email, phone, WhatsApp, and social media**. * **Excellent verbal and written communication skills.** * Service-oriented mindset, strong organizational skills, and follow-up capability. * Ability to handle multiple cases simultaneously and resolve incidents with empathy. Schedule * Monday to Friday, 8:00 AM – 5:00 PM * Saturdays, 9:00 AM – 2:00 PM (Remote) What we offer: * $9,300 gross monthly + Performance bonus * Statutory benefits from day one. * Job stability within a growing company. ✨ **If you’re passionate about delivering exceptional service and guiding customers through every step of their purchase… Apply now and become part of GAIA!** Employment type: Full-time, Indefinite term Salary: $9,300.00 per month Benefits: * Option for indefinite-term contract Application question(s): * Please state your most recent gross salary + benefits. * Have you worked in Retail or E-commerce? * Are you available to work the schedule specified in this job posting? (Mon–Fri 8:00 AM–5:00 PM / Sat 9:00 AM–2:00 PM) Work location: On-site