Front Desk Agent

Description

Job Summary: We are seeking a passionate Front Desk Agent to ensure a smooth and memorable check-in experience for our guests. Key Highlights: 1. Ensure a smooth and memorable check-in experience 2. Resolve guest inquiries or requests efficiently and professionally 3. Opportunities for professional growth and development Join the Marriott family and be our guests’ first impression! We are looking for service-oriented individuals with energy and a contagious smile for the **Front Desk Agent** position at Courtyard by Marriott Puebla. Your Key Responsibilities: As a Front Desk Agent, your mission is to ensure a smooth and memorable check-in experience for every guest. Your key responsibilities include: * **Guest Service:** Provide a warm welcome and farewell, anticipate guest needs, and resolve inquiries or requests efficiently and professionally. * **Registration Management:** Perform **check-in and check-out** quickly and accurately in the hotel’s operating system, ensuring proper room assignments. * **Financial Control:** Manage the petty cash fund, process various payment types (cash, credit cards, room charges), and conduct end-of-shift cash reconciliation and balancing. * **Communication:** Operate the telephone switchboard, manage messages, and coordinate requests with other departments (Housekeeping, Maintenance, etc.). * **Local Information:** Provide recommendations and assistance regarding hotel services and local tourist attractions in Puebla city. Essential Requirements: * Prior customer service experience, preferably in the hospitality industry. * Intermediate or advanced **English language proficiency** (mandatory for interacting with international guests). * Excellent personal presentation, communication skills, and service-oriented attitude. * **Full schedule availability:** Must be available to **rotate 8-hour shifts** (morning, afternoon, and night), including weekends and holidays. We Offer: * Competitive salary and statutory benefits. * Opportunities for professional growth and development within Marriott International. * Ongoing training aligned with Courtyard brand standards. * A dynamic and professional work environment. **Are you passionate about service and ready to embrace rotating shifts?** Send your updated CV to pbccy.rh@clickefficiency.com.mx or call 222 697 20 26 Employment Type: Full-time, Indefinite term Salary: $10,000.00 \- $11,400.00 per month Benefits: * Savings fund * Company parking * Cafeteria service * Complimentary uniforms Work Location: On-site