Technical Support for Printers and Multifunctional Devices

Description

Job Summary: We are seeking a Service and Repair Technician for multifunctional devices with experience across multiple brands and knowledge of networking. Key Responsibilities: 1. On-site or field support for hardware, software, and connectivity tickets 2. Tracking and closure of tickets in the Help Desk 3. Maintaining order and organization in report documentation A printing distributor is seeking: **Service and Repair Technician (Multifunctional Devices)** We are looking for Printing Equipment Technicians experienced with the following brands: Sharp, Samsung, HP, Lexmark, Ricoh, and others. Familiarity with these brands is mandatory for hiring, as is knowledge of network connectivity. Requirements: * Proven experience in technical support for printers and multifunctional devices. * Higher Education Certificate / Technical Degree in Systems, Electronics, or related fields. * Relevant Courses or Certifications (Mandatory). * Extensive hands-on experience repairing printers and multifunctional devices from Sharp, Samsung, HP, Lexmark, and Ricoh. * Flexible availability and willingness to travel. * Experience handling and using generic consumables. Main Responsibilities: * Respond to assigned tickets from the Help Desk on-site or in the field. (Includes troubleshooting hardware, software, and connectivity issues; delivering spare parts and consumables; remote issue resolution; telephone-based technical advice; supporting external reports — travel allowances will be provided when required; equipment rehabilitation; diagnostics; and other related tasks.) * Track and close assigned tickets in the Help Desk system. * Maintain order and organization in report documentation. * Submit reports or manuals requested by the department head. * When working on-site (at government or private institutions), comply with their internal rules and procedures. * Maintain primary communication with the Help Desk Coordinator and direct supervisor. We Offer: * Working hours: Monday to Friday. * Statutory benefits **(IMSS at 100%, year-end bonus, vacation time, and vacation premium).** * Additional benefits **(grocery vouchers, life insurance, and savings fund).** **If you meet the profile, apply through this channel!** Salary: $10,000\.00 \- $12,000\.00 per month Benefits: * Life insurance * Grocery vouchers Work Location: On-site employment