Job Summary: Ensure optimal operation of the technological infrastructure by providing technical support to stores and offices. Key Responsibilities: 1. Technical support and maintenance of technological infrastructure 2. Inventory and technological assets management 3. Technical incident consultation and resolution Job Description: **Job Mission** The mission of this role is to ensure optimal operation of the technological infrastructure across business operations by providing technical support to stores and offices in accordance with established policies, supervisory guidelines, and protocols. Job Description - Develop and implement preventive and corrective maintenance plans for the technological infrastructure, and perform corrective maintenance as required. - Install, configure, and update software and/or applications necessary for store and office plaza operations. - Maintain accurate inventory control of computing equipment, software licenses, and technology services. - Process requests for new equipment and manage warranties, repairs, insurance claims, replacements, and disposal of assets. - Supervise and advise users on the proper use of applications and technological tools. - Promptly address all incidents related to the information technology area. **Requirements** - Bachelor’s degree or engineering degree in Information Technology, Computer Systems, Telecommunications, or related field. - 2+ years of experience in technical support and help desk functions. - Experience with networks and technological tools. Salary: $18,000.00 per hour Benefits: * Savings fund * Life insurance * Grocery vouchers Workplace: On-site employment