Job Summary: You will be responsible for providing IT support to customers, ensuring success in response times and customer satisfaction, delivering software, hardware, and product support. Key Highlights: 1. Specialized support for the AmbitPro product 2. Project tracking using Scrum methodology 3. External customer service and time management Join Ambit (ambit.la), a leading technology company for restaurants. You will be responsible for delivering IT support to customers, ensuring success in response times and customer satisfaction. Your daily responsibilities will include: * Software and hardware support * Specialized product support (AmbitPro) * SLA monitoring * Response across multiple support channels (WhatsApp, Odoo, Gmail, Wati) * Incident documentation * Project tracking using Scrum methodology What We Are Looking For: * Minimum 1 year of experience in **external customer service.** * **Experience with Point-of-Sale systems, ERP, or Billing Systems is desirable.** * Degree in Computer Systems Engineering, Process Engineering, Technical Degree in Computer Systems, or related field. * **SQL database proficiency is desirable.** * Experience working with the Windows operating system. * Expertise in time management. * **Skilled at prioritizing issues.** Our Value Proposition: * $12,000 net monthly salary. * On-site cafeteria service. * Statutory benefits. * Monday–Friday, 9:00 AM–6:30 PM; fixed weekends off (Saturday and Sunday). * Fully remote on-call duty, one week per month. * Hybrid work model: 3 days remote, 2 days onsite. * In-person training. * Additional benefits after 3 months. Salary: $11,000.00–$12,000.00 per month Work Location: Hybrid remote work in Ciudad de México, CDMX