Universal Teller

Description

Job Summary: This role involves processing and verifying deposits, managing cash handling, and maintaining meticulous records of transactions in a continuous flow environment. Key Highlights: 1. Work with continuous flow and partial withdrawals. 2. Execute reception, processing, and dispatch processes. 3. Manage cash verification and classification. * **LOCATION** ------------ 30 Norte \# 2216, Puebla Puebla, Mexico * ### **CAREER AREA** GFP\_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- \#R73622 GENERAL RESPONSIBILITIES* In the deposit verification process, work under the concept of continuous flow and partial withdrawals, with hourly workload assignments. * Execute reception, processing, vaulting, and dispatch processes in strict compliance with established controls for each activity comprising these processes. * Complete discrepancy reports as required when discrepancies arise during cash processing. * Perform cleaning of equipment and work area used during the work shift. According to the Value Stream governing INTERNAL OPERATIONS, the stages in which a Universal Teller may perform duties are: SORTING * Empty disorganized cash from very large containers for manual sorting. * Unfold and flatten banknotes before placing them into dispatch containers, ensuring no cash falls to the floor or remains inside containers. VERIFICATION* Open containers according to current standardized procedures. * Verify and count the amount of cash (coins and banknotes) contained in each container, using available machinery and, where necessary, manual counting. * Ensure physical cash values match those stated on the accompanying deposit voucher. * Properly record the transaction in the system to credit deposits. LOT ASSEMBLY* Prepare workload assignments for tellers performing verification tasks. * Lots consist of containers reserved for processing, grouped by bank, complexity level, client, and priority. * Distribute and assign lots to other tellers for processing. SELECTION AND CLASSIFICATION* Select and separate banknotes by quality and denomination using available machinery, and manually where necessary. * Identify and consistently comply with control guidelines to ensure traceability throughout the processing workflow. * Classify and bundle processed banknotes according to standards established by Banco de México and the company. * Sign and seal straps used for bundling. * Assemble stacks. A stack consists of 10 bundles, each bundle containing 100 banknotes of the same denomination and same family. FUNDING (PREPARATION)* Prepare cash-filled containers according to client requests and service logistics specifications (Routes). RECEPTION AND DISPATCH* Receive containers delivered by valuables transport personnel in the vault area, ensuring strict adherence to established procedures for container registration and functional segregation. * Deliver containers for dispatch or vault custody. * Transport or secure containers within the vault. * Capture and register voucher data in the SICOP and PROCESA systems to ensure proper container flow during processing. DATA CONTROL* Apply procedures for handling evidence and discrepancies. * Submit information and reconcile discrepancies and opening/closing balances with clients. * Organize and consolidate accounting packages by bank, shift, or processing area. * Review bank data entered into the system prior to submission to prevent data entry errors that may cause discrepancies. * Support end-of-shift operational and cash reconciliation.