Job Summary: Ensure service and guest satisfaction while guaranteeing the proper operation of the Front Office department. Key Responsibilities: 1. Supervises, coordinates, and trains front desk staff. 2. Ensures compliance with company standards. 3. Operates the OPERA system. **Job Objective:** Ensure service and guest satisfaction, as well as the proper operation of the Front Office department, in accordance with established company standards. **Main Responsibilities:** ● Reviews the front desk logbook and follows up on complaints and irregularities. ● Supervises, coordinates, and trains front desk staff. ● Pre-assigns individual and group rooms. ● Reviews high balances, master accounts, room statuses, changes, correct application of *paid outs*, and adjustments. ● Verifies that established procedures are followed and supports front desk staff during peak workloads. ● Ensures necessary service materials are available (stationery, cash float, change, etc.). ● Supervises the proper functioning of computer equipment, bank terminals, and key programmers. ● Maintains control of room keys. OPERATES OPERA SYSTEM Employment Type: Full-time Salary: $16,624.00 - $18,000.00 per month Benefits: * Dining service * Complimentary uniforms Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
