Senior Customer Process Quality Engineer

Description

Summary: This role involves monitoring internal quality rejections, interacting with diverse stakeholders, and ensuring timely corrective actions and root cause analyses. Highlights: 1. Opportunity to develop your career globally and work with innovative thinkers. 2. Be a key interface ensuring timely corrective and preventive actions. 3. Lead product and process failure reporting systems and problem-solving. **2423294 Senior Customer Process Quality Engineer** We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what ***\\\#LifeAtCummins*** is all about. We are looking for a talented **Senior Customer Process Quality Engineer** to join our team specializing in **QUALITY** for **CUMMINS** in **San Luis Potosí, SLP (100% On site role)** **Job Summary:** Quality Process is the area responsible for monitoring internal quality rejections originating in the process and reported by customers. We interact with various stakeholders—corporate, plant, and inter\-company clients—as well as follow up on supplier\-related issues. This enables us to track our internal stakeholders (operations and multidisciplinary teams) and provide timely responses to our external customers. The role is key in serving as the interface that ensures corrective and preventive actions, as well as root cause analyses, are communicated and implemented in a timely and effective manner. **To be successful in this role you will need the following:** * Solid experience as a Process Quality Engineer or/and Customer Quality Engineer. * Experience in the machining process is required. * Core tools (PFMEA, CONTROL PLAN, MSA, SPC, APQP, PPAP), * GD\&T, ISO and IATF16949 or VDA * Strong Problem Solving (7\-steps, FTAs, RCAs) * Advanced English. * Bachelor’s degree in Mechanics, Mechatronics, or Industrial Engineering or related. * Strong experience in machining, demonstrating history in technical problem solving and quality decision\-making with customer focus. * Availability to travel nationally and internationally 10% of the time **Preferred (Desirable):** * Desirable Green Belt Certification (IQTM, etc.). * Basic understanding and application of key Automotive Industry Action Group (AIAG) tools. * Experience in project management * Desirable supervisory or leadership experience **Qualifications** **In this role, you will make an impact in the following ways:** * Liaison between the customer and the plant supports maintaining a good relationship with the customer. * Lead the Product and Process Failure Reporting systems as well as Corrective/Preventive Actions. * Application of problem\-solving methodologies for internal issues and external customer complaints (7 Steps, 8D’s, 6S, RCA, FTA, 5 Whys). * Follow up on internal and external actions to demonstrate leadership in timely closing and prompt customer response. * Reports and trend analysis to act on time and improve key indicators. * Technical customer management and direct contact * Technical team Lead (Auditors and quality technicians), develop talent * Project Support in the launch of the new introduction products and PPAP following “Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate health condition or disability, please let us know. Your journey with us matters.” **Responsibilities** **Competencies** **Competencies:** * Builds networks * Communicates effectively * Drives results * Customer focus * Influence on Quality * Negotiation * People management * Conflict Management. * Effective Comunication **Education, Licenses, Certifications:** Bachelor’s degree in Mechanics, Mechatronics, Industrial Engineering or related Six Sigma Green Belt certification desirable. **Job** Quality **Organization** Cummins Inc. **Role Category** On\-site with Flexibility **Job Type** Exempt \- Entry Level **ReqID** 2423294 **Relocation Package** Yes **100% On\-Site** Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On\-site.