Summary: This role involves improving and maintaining Quality & HSE Management Systems, collaborating on customer contracts and warranty analysis, managing KPIs, and leading root-cause analyses. Highlights: 1. Develop and improve Quality & HSE Management Systems and processes 2. Collaborate on customer contracts, supplier quality, and warranty requirements 3. Champion internal, external, and customer audits Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. We at Freudenberg\-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg\-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas. ### **Some of your Benefits** #### **Diversity \& Inclusion** **Diversity \& Inclusion:** We focus on providing an inclusive environment and recognize our diversity contributes to our success. #### **Corporate Events** **Corporate Events:** We celebrate success as a team, because only together can we achieve our goals. #### **Paid Holidays** **Paid Holidays:** With paid\-time off, local holidays are all the way more relaxing. #### **Personal Development** **Personal Development:** We offer a variety of trainings to ensure you can develop in your career. #### **Vacation** **Vacation:** We offer time off to refresh and recharge. Queretaro On\-Site Freudenberg\-NOK Sealing Technologies de Mexico S.A. de C.V. You support our team as **Quality System Engineer** =========================== ### **Responsibilities** * **Develop and improve Systems and Processes:** Improve and maintain the Quality \& HSE Management System and processes, ensuring alignment with global standards and customer needs * **Elevate Site Warranty Operations:** Collaborate closely with Sales to comprehend customer contracts, supplier quality, and warranty requirements, while also partnering with Engineering \& Operations Teams on comprehensive warranty return analysis * **Manage Key Performance Indicators:** Outline, monitor, and improve Key Performance Indicators, ensuring on\-track performance and developing action plans for enhancement * **Define Improvement Actions:** Collaborate with site quality team to identify and enhance Quality performance, supporting corporate projects focused on Quality improvement efforts * **Resolve Customer Claims:** Implement and maintain the Claim Management Process, leading root\-cause analyses and corrective actions to resolve customer complaints effectively * **Analyze Customer Contracts:** Collaborate with the Sales team on the analysis of customer contracts and negotiate customer letters, while focusing on risk reduction * **Champion Audits:** Facilitate internal, external, and customer audits, ensuring adherence to standards and driving improvement through action plans and cross\-site audits * **Engages in Corporate Quality and HSE Initiatives:** Actively participates in scheduled Quality \& HSE meetings and summits, collaborating with peers and corporate entities to develop and execute process standards and guidelines * **Delivers Comprehensive Quality \& HSE Training:** Ensures the delivery of required Quality \& HSE training across the site, leveraging internal and external resources to uphold standards and foster continuous improvement ### **Qualifications** * Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience * Specified Years of Industry\-relevant professional experience * Relevant certifications, system experience, and training * Professional\-Level English language skills preferred * **Communication \& Collaboration:** Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. * **Value for Customers:** Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. * **Innovation:** Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. * **Drive \& Execution:** Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.