Supervisor

Description

Job Summary: Supervises and manages collection teams, optimizing processes and developing strategies for a leading credit administration company. Key Highlights: 1. Leadership in credit administration and credit asset management 2. Development and implementation of collection strategies 3. Personnel management and feedback to executives **Contact Center Supervisor** **Who Are We?** A leading Mexican company in credit administration, specializing in comprehensive services for credit and mortgage asset management. With an outstanding track record in the industry, our company stands out for its commitment to excellence and innovation in the market. **Responsibilities:** * Validate systems and connections. * Review and analyze reports. * Provide feedback to collection executives. * Monitor executives' collection activities. * Control staff attendance. * Follow up on pending procedures. * Recognize employees who meet their performance indicators. * Update projected staffing and executive rosters. * Support recruitment team in personnel selection, as directed by the assistant manager. * Maintain and modify processes. * Participate in work meetings. * Manage vacation schedules. * Design work plans for overtime and/or extra shifts. **Requirements:** * Completed high school education. * Age between 21 \- 45 years. * Experience supervising a collections call center. * Personnel management experience. * Experience in developing and implementing collection strategies. * Knowledge of collection regulations. * Intermediate Excel skills and Outlook proficiency. **Schedule:** Monday to Friday, 8:00 AM to 3:30 PM Rotating Saturdays, 8:00 AM to 3:30 PM and 12:00 PM to 8:00 PM **We Offer:** * Competitive salary. * Job stability. * Statutory benefits from day one. Location: Centrum Park