Job Summary: Coordinate, supervise, and ensure the proper execution of daily operations in services, guaranteeing operational continuity, safety, and customer satisfaction. Key Highlights: 1. Innovative, collaborative, and highly technical environment 2. Development opportunities in a high-demand sector 3. Operational leadership and teamwork OPERATIONS COORDINATOR Contract: Indefinite-term Salary: Competitive Location: Parque Industrial SPARTEK, Palo Alto (CP 76247), Querétaro, Mexico | Work Mode: 100% on-site Schedule: Monday to Friday, 07:00–17:00 hrs Job Mission: Coordinate, supervise, and ensure the proper execution of daily service operations, guaranteeing operational continuity, compliance with service-level agreements (SLAs), safety, technical quality, and customer satisfaction in mission-critical environments. Main Responsibilities: · Coordinate daily service operations (maintenance, operation, technical support, facilities, etc.). · Supervise operational and technical staff (shifts, roles, attendance, performance). · Ensure compliance with SLAs, KPIs, and established operational procedures. · Coordinate preventive and corrective maintenance activities for critical infrastructure. · Manage incidents, emergencies, and escalation of critical events. · Serve as the primary point of contact among customers, vendors, and internal teams. · Verify compliance with safety, occupational health, and access control regulations. · Prepare operational reports, logs, failure analyses, and continuous improvement plans. · Support internal, external, and certification audits (e.g., ISO). · Manage operational resources, tools, and materials assigned to operations. Requirements: Education: Bachelor’s degree in Telecommunications Engineering, Computer Systems, Electronics, Networks, or related field 3 years of experience as an Operations Coordinator Strong focus on operational continuity and attention to detail. Ability to make decisions under pressure. Organizational and planning skills. Effective communication with technical teams and customers. Operational leadership and teamwork capabilities. Commitment to safety, quality, and continuous improvement. We Offer: Salary: Competitive Indefinite-term contract Benefits exceeding statutory requirements Major medical expense insurance Life insurance Birthday day off Financial support for language courses (English or Portuguese). Innovative, collaborative, and highly technical environment Development opportunities in a high-demand sector Position Type: Full-time, indefinite-term Benefits: * Major medical expense insurance * Life insurance Application Questions: * What is your salary expectation? * Is commuting to the workplace feasible from your current residence? * Are you available to start immediately? Experience: * Operations Coordination: 3 years (Mandatory) Workplace: On-site employment